We understand that a reliable delivery service is just as Crucial as the lighting itself.
UK Delivery Options
We offer FREE Standard Delivery on all UK orders, with no minimum order value.
Standard Delivery — FREE
Estimated delivery: 7–10 working days
Express Delivery — £6.99
Estimated delivery: 5–7 working days
Express Delivery can be selected at checkout.
Delivery times are estimates and may vary depending on product availability, the size and weight of your order and your delivery location.
Products with a Future Availability Date
Some products may be available to order ahead of stock arrival. Where this applies, the estimated dispatch date will be shown on the product page.
The estimated dispatch date shown on the product page will apply instead of our standard delivery timeframe.
If your order contains products with different availability dates, we may dispatch items separately where appropriate.
Urgent Deliveries
If you require your order sooner, expedited delivery may be available in certain circumstances.
Please contact the Crucial Lighting team on 020 3987 7142 before placing your order to discuss your requirements. We will do our utmost to accommodate urgent delivery requests wherever possible.
Dispatch & Tracking
Once your order has been dispatched, you will receive tracking information where available so you can follow its progress.
We work with a range of trusted delivery partners, including carriers available through our Shopify shipping services, as well as FedEx and DHL Express where appropriate. The delivery partner used for your order may vary depending on the service selected, your delivery location and the size and requirements of your order.
If an item is out of stock or its expected availability changes after you have placed your order, we will provide further information where available.
Any delivery dates or timescales provided are estimates unless expressly stated otherwise.
Delivery Address
Please ensure that your delivery address and contact details are complete and accurate when placing your order.
Once an order has been dispatched, it may not be possible to change the delivery address.
Receiving Your Order
Please inspect your order carefully as soon as reasonably possible after delivery and before installation.
If an item arrives damaged, incomplete or incorrect, please contact us promptly. To help us resolve the issue as quickly as possible, we may ask you to provide:
- your order or invoice number;
- photographs of the product and packaging;
- a photograph of the shipping label; and
- a brief description of the issue.
Please retain the product and all original packaging while we assess your claim.
Do not install a product that appears damaged, defective or incorrectly supplied.
Delivery Delays
We make every reasonable effort to meet the estimated delivery times shown, but deliveries may occasionally be affected by courier delays, adverse weather, bank holidays, unusually high order volumes or other circumstances outside our reasonable control.
Where we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
If you experience an issue with your delivery, please contact the Crucial Lighting team and we will assist wherever possible.
International Delivery
This page relates to deliveries within the United Kingdom.
For orders outside the UK, please refer to our International Shipping & Returns Policy.
Contact Us
If you have any questions about your order or delivery, please contact the Crucial Lighting team.
Tel: 020 3987 7142
Email: contact@crucial.lighting
Please have your order or invoice number available so that we can assist you as quickly as possible.
UK Delivery Options
We offer FREE Standard Delivery on all UK orders, with no minimum order value.
Standard Delivery — FREE
Estimated delivery: 7–10 working days
Express Delivery — £6.99
Estimated delivery: 5–7 working days
Express Delivery can be selected at checkout.
Delivery times are estimates and may vary depending on product availability, the size and weight of your order and your delivery location.
Urgent Deliveries
If you require your order sooner, expedited delivery may be available in certain circumstances.
Please contact the Crucial Lighting team on 020 3987 7142 before placing your order to discuss your requirements. We will do our utmost to accommodate urgent delivery requests wherever possible.
Dispatch & Tracking
Once your order has been dispatched, you will receive tracking information where available so you can follow its progress.
We work with a range of trusted delivery partners, including carriers available through our Shopify shipping services, as well as FedEx and DHL Express where appropriate. The delivery partner used for your order may vary depending on the service selected, your delivery location and the size and requirements of your order.
If an item is out of stock or subject to an extended lead time, we will provide further information where available.
Any delivery dates or timescales provided are estimates unless expressly stated otherwise.
Delivery Address
Please ensure that your delivery address and contact details are complete and accurate when placing your order.
Once an order has been dispatched, it may not be possible to change the delivery address.
Receiving Your Order
Please inspect your order carefully as soon as reasonably possible after delivery and before installation.
If an item arrives damaged, incomplete or incorrect, please contact us promptly. To help us resolve the issue as quickly as possible, we may ask you to provide:
- your order or invoice number;
- photographs of the product and packaging;
- a photograph of the shipping label; and
- a brief description of the issue.
Please retain the product and all original packaging while we assess your claim.
Do not install a product that appears damaged, defective or incorrectly supplied.
Delivery Delays
We make every reasonable effort to meet the estimated delivery times shown, but deliveries may occasionally be affected by courier delays, adverse weather, bank holidays, unusually high order volumes or other circumstances outside our reasonable control.
Where we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
If you experience an issue with your delivery, please contact the Crucial Lighting team and we will assist wherever possible.
International Delivery
This page relates to deliveries within the United Kingdom.
For orders outside the UK, please refer to our International Shipping & Returns Policy.
Contact Us
If you have any questions about your order or delivery, please contact the Crucial Lighting team.
Tel: 020 3987 7142
Email: contact@crucial.lighting
Please have your order or invoice number available so that we can assist you as quickly as possible.