FAQ

Product availability is shown on the individual product page. Where a product is available to order ahead of stock arrival, an estimated dispatch date will be displayed.

Where a product is shown as Available to Order, you can place your order as normal. The estimated dispatch date will be shown on the product page before you order.

If you need to change or cancel an order, please contact us as soon as possible on 020 3987 7142 or at contact@crucial.lighting.

If your order has already been processed or dispatched, we may not be able to make changes. Your statutory cancellation and return rights are unaffected. Please see our UK Returns Policy for further information.

Absolutely. If you need advice on product selection, finishes, lamps, dimensions or creating a multi-pendant arrangement, please contact our team and we'll be happy to help.

We offer FREE Standard Delivery on all UK orders, with an Express Delivery option also available.

Please see our UK Shipping Policy for current delivery options and timescales.

If your order contains products with different availability dates, we may dispatch items separately where appropriate.

Yes. We ship to selected international destinations. Delivery options and costs are shown at checkout where available.

Please see our International Shipping & Returns Policy for further information.

No. Lamps are sold separately, allowing you to select the most suitable lamp for your space. Recommended lamps are shown on each product page.

The required lamp type is shown on each product page. Carmen uses replaceable E27 LED lamps, while Salvino and Valentina use replaceable G9 LED lamps.

Following in-house testing, we selected 2100K LED lamps for their beautiful, extra-warm light, which complements the colour and character of our mouth-blown glass.

Yes. You can use a different lamp, provided it has the correct lamp cap, voltage, suitable wattage and physical dimensions for the fitting, and does not exceed the maximum rating stated for the product. The lamp must fit safely within the glass shade without touching the glass.

Other colour temperatures can be used, but they will change the appearance and atmosphere of the light through the glass.

If the fitting is being dimmed, please ensure that both the lamp and dimmer are compatible.

Where stated on the product page, our fittings can be dimmed when used with a suitable dimmable LED lamp and compatible dimmer.

Our lighting is designed for 220–240V, 50/60Hz, unless otherwise stated on the individual product page.

Many of our pendant lights have adjustable suspension cables. Maximum dimensions are shown on the individual product page.

For extended drops or project-specific requirements, please contact our team.

Yes. Crucial lighting products are designed and tested to meet applicable UK and European safety requirements.

Our products carry the appropriate CE and UKCA markings, are RoHS compliant, and have undergone independent laboratory testing to the relevant safety standards.

Yes. Multi-pendant installations are an important part of the Crucial collection.

Our Multi Accessories range has been developed to make it easier to specify and create arrangements using multiple Crucial pendants, whether positioned in a linear formation over a kitchen island or dining table, or suspended at different heights through a stairwell, entrance or larger space.

The range includes multi-pendant ceiling canopies and extended pendant cords, giving greater flexibility when creating installations at different scales.

Please contact our team if you would like help specifying a multi-pendant arrangement for your project.

Yes. For certain projects, we may be able to accommodate requirements beyond our standard configurations. Please contact our team to discuss your requirements and the options available.

Yes. Each Crucial glass shade is individually mouth-blown, meaning subtle variations in colour, thickness, texture, dimensions and pattern can naturally occur. Small bubbles or markings may also be present.

These characteristics are part of the individual nature of mouth-blown glass and are not normally considered defects.

Some Salvino and Valentina glass shades feature a small opening as part of their design. This allows heat to escape safely and is an intentional feature, not a defect.

As each piece is individually mouth-blown, slight variations between shades are to be expected. When several pendants are installed together, these subtle differences form part of the character of the material.

The appearance of mouth-blown glass can vary depending on lighting, surroundings and the lamp used. Mirrored finishes, particularly Gold and Smoke, can show greater variation, reflecting the colours, light and environment around them.

We aim to represent each finish as accurately as possible, but its appearance may vary between photographs and in different interiors.

Metal finishes can naturally develop subtle changes in appearance over time. Humidity, condensation, coastal or salt air, heat, chemicals and unsuitable cleaning products can accelerate tarnishing, patination, oxidation or discolouration.

We recommend that fixed electrical lighting is installed by a suitably qualified person in accordance with the supplied instructions and applicable electrical regulations.

Please refer to the IP rating shown on the individual product page. IP20 products may be suitable for use in bathrooms when installed outside the applicable bathroom zones and where a higher IP rating is not required.

They are not suitable for outdoor use. Installation should always be carried out by a suitably qualified person in accordance with applicable electrical regulations.

Switch off the power and allow the fitting and lamp to cool completely before cleaning.

Clean the fitting using a soft, non-abrasive, lint-free cloth. Do not use liquid, chemical or abrasive cleaners, as these may damage the glass or finish.

Any electrical maintenance or replacement of electrical components should be carried out by a suitably qualified person.

Crucial lighting products are covered by a 2 Year Guarantee against manufacturing defects in materials and workmanship under normal use.

Our guarantee is in addition to your statutory consumer rights. Terms and exclusions apply.

Please contact our team with your product and order details. Where available, we will be happy to help identify and source the appropriate replacement component.

Yes. Crucial Trade is available to interior designers, architects, specifiers and other industry professionals.

Visit our Trade Account page to find out more and apply.

Yes. Samples are available for selected products and finishes to support trade and project specifications, subject to availability. Please contact our team to discuss your requirements.

Yes. We work with selected lighting and interiors retailers. Please contact our team to discuss becoming a Crucial Retail Partner.

Yes. Our team can assist with product selection, specifications, samples and larger quantities. Please contact us to discuss your project.